We hope that you love all your purchases from Mozeal Sheron Botanica. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for a full refund if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return.
The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx.
No return authorization is needed, simply ship your item to
Mozeal Sheron Botanica, 1502 Nostrand Ave, Brooklyn, NY 11226
Please include the packing slip with your return. The packing slip is included in the box with your purchase and has all of your information and order number on it.
Once we receive your return, please allow 7-10 days for us to process your return. Once processed, your payment will be returned to you.
Items purchased during a sale are FINAL SALE.
Other items that are Final Sale include all bottles of oil, herbs, bars of soap, and health products. If you return a final sale item or if you send back a late return, there will be a 20% restocking fee applied to your refund. If you send us an item that is unacceptable to return you will have to purchase a $10 reshipment for us to ship those items back to you.
Items must be in perfect condition or damaged due to shipping to be accepted for return.
Please wrap your item neatly and in paper of some kind to protect the item.
Damaged items must be reported within two days of the receipt of your order. Please email us at firstname.lastname@example.org and forward photos of any damage.